Infrastructure for digital media

Susannah Diamond and myself are putting the finishing touches to our chapter on the capacity of infrastructure at UK universities to support innovation around user-generated media for learning. We have presented on this topic at ALT-C 2009 and a few other events in the last year or so. It's a relatively dry topic for me, but one that is absolutely critical. It is clear that there are great people out there doing great things with digital media. But this is despite inadequate infrastructure in their universities.
We are still keen to hear from people or institutions who believe they have got it right, or where they are still struggling to innovate with digital media. We are taking a broad view of what is meant by infrastructure and what is needed. This includes networks, storage, access to software and hardware, examples and case studies, training, support, strategy, educational development, etc. Anything that affects the capacity of staff and students to learn with user-generated media.
The topic becomes less dry when you start to think about what academic staff can do to influence change. To this end I've just been brainstorming a list of ideas and would appreciate your thoughts on this. So far my list is:

• challenge perceptions of yourself and your capacity to be a change agent, or someone who can lead and influence change;
• be clear about the pedagogic benefits of using user-generated media in your specific context, and more generally, so that you are able to challenge technologically determined positions;
• actively seek to change local and institutional strategies and policies where they unnecessarily hinder innovation in this area;
• collaborate effectively in developing techniques. If you work on your own you will not have the credibility of those you seek to influence, and it is likely that your ideas and evaluation will not be as strong;
• develop and evaluate simple, low risk techniques. Understand what is specific to you and what is generalisable;
• relate your ideas to existing institutional priorities so that your work is seen to contribute to the progress of the university and so that you can refine your thinking through institutional contexts;
• find examples of what other people are doing at your institution and beyond;
• share your own practice, and find examples of similar innovations, by:
• submitting case studied to local and institutional LTA success story repositories, journals, conferences;
• making available support materials, assignment briefs, examples and evaluation tools (etc) that you have produced;
• join, or establish, local/institutional special interest groups on media-enhanced learning;
• become friends (not enemies!) with people responsible for every aspect of the infrastructure. It is likely they are looking for someone who can help them make sense if it all;
• invite external experts, including peers from other institutions (local and national), to help key stakeholders understand how other institutions value and support practice;
• go for small victories within the big picture, but talk about the big picture destination at every opportunity.

Do you agree? Can you help me improve this?